The current working procedures have been created based on multiple updated sources from within the dental and medical professions and the government.
It outlines modifications to our normal working procedures that we intend to employ whilst opening our practices during the COVID-19 pandemic.
It is not known at this time whether these procedures are temporary or whether they will become a permanent feature of the way dental practices must be run to ensure patient and staff safety now and in the future.
The worldwide COVID-19 pandemic is still being evaluated and studied and policies and recommendations are likely to change in line with new scientific evidence over time.
We would like to thank all of our patients for their patience and forbearance during the period of temporary practice closure and for their understanding and cooperation whilst we implement new measures at the practice.
We will of course be providing dental care to all of our patients in the safest possible environment. We greatly appreciate your assistance with any new or modified procedures at the practice.
Current working practices – From October 2020
We will be seeing:
The practice will be open and as per current regulations, we will have strict criteria on how patients can be seen safely within the practice.
If you are an NHS Patient and you are experiencing a dental problem you will be offered a telephone call back by one of our dentists once you have completed a dental emergency questionnaire (that will be provided by the practice via an email). The dentist will provide an assessment, advice and prescription of pain relief or antibiotics if necessary. If the dentist feels you need to be seen, then you will be offered either a face to face appointment with one of our dentists (if we can do the treatment in-house) or a referral to a local urgent dental care hub for the treatment (if we are unable to perform that treatment in-house).
The urgent dental care clinic will perform its own telephone assessment and will decide if you meet their criteria. We have no control over the time frame for this. We cannot guarantee when your appointment will be as it is a service not linked with our practice.
What treatments are we allowed to perform:
Dentists are required to adopt a safe approach to patient care during the COVID-19 pandemic, only performing an aerosol generating procedure when necessary. An aerosol is created from the use of the dental drills inside and outside of the mouth and the air and water syringe jets.
Whilst ever effort is being made to recommence routine dental care for our patients, priority will be given to performing emergency treatments, which currently in the pandemic may be limited to:
- Intra-oral and extra oral x-rays
- Prescription of analgesics and antibiotics
- Temporary fillings
- Extraction of broken / infected teeth
- Recementing loose crowns / bridges
- Adjustment to dentures
Current appointments booked:
All appointments that are currently in the diary up until December 31st for routine care e.g. dental examinations have been automatically cancelled. We will contact you in due course to rearrange any missed scheduled appointments.
We are aware of all patients who were mid-treatment when the COVID 19 pandemic forced dental practices to be closed. You do not need to call us regarding this – our reception team will be in touch to arrange re-commencement of your treatment as soon as we are able to bring patients into the practice safely.
New measures to reduce the risk of COVID-19
Our staff are working tirelessly to ensure visit to us is a safe and efficient as possible and we have introduced many new measures. Some of these are outlined below.
The vast majority of our patients are otherwise healthy without coronavirus infection and we are confident that we are able to provide dental care for these patients in as normal an environment as possible while bearing in mind our responsibilities to mitigate risks of infection spread as far as is practically possible.
The current working procedures will be constantly reviewed and updated as necessitated by circumstances over time.
If you have any questions regarding this policy or about your dental care, please do not hesitate to contact us at the practice, by phone or by email.
With Kind Regards,
The Oradent Dental Care team.